Quality Manual

A quality manual is an organization-wide document that provides the reader with a complete understanding of the expectations of the organization. It considers the risks that the organization is likely to face from both inside and outside the organization and defines how it will deal with those risks. In some cases, the organization will decide that the risk can be mitigated by implementing a process that is intended to manage the behaviors of staff at all levels. In other cases, the organization may decide that the potential for the risk manifesting is so low that it will note it and keep a weather eye out. A quality manual can also be used to indicate to those outside the organization that suitable arrangements exist. This provides confidence that there is a robust management system in place that is effective and usable by staff, customers and other interested parties, especially when endorsed by a reputable registration body to an international standard, such as ISO 9001:2015. It should be recalled that ISO 9001:2015 does not specifically require a quality manual. This is to permit an organization to use web-based maintained documentation that has no manual as such, but covers all the requirements of the standard,

The Project Quality Assurance/Quality Control (QA/QC) ensures the quality of the site construction, installation and commissioning are consistent with the company’s policy requirements together with national and international standards and the customer specifications. The Project QA/QC reports functionally to the company’s QA Manager but administratively to the Project Manager, depending on the organization’s structure. Responsibilities include:

  1. Implement the QA/QC management systems at site
  2. Coordinate Quality inspections
  3. Perform relevant QA/QC documentation
  4. Participate at site Quality Audits
  5. Control all Non-Conformance Report and remedial actions
  6. Review specifications and standards
  7. Complete and coordinate approval of site’s QC technical submittals
  8. Coordinate with Site Manager all Quality issues
  9. Coordinate and Chair QA/QC Weekly Meetings
  10. Elaborate inspection and test programs
  11. Assure all technical documents relative to site Quality control are current